Levah Store

Policy

Shipping Policy Effective Date: January 2024 1. OVERVIEW We are committed to delivering your orders promptly and safely. This shipping policy outlines how we handle order fulfillment, delivery times, and shipping options available to our customers. Please read this policy carefully to understand our shipping practices and procedures. 2. SHIPPING METHODS We offer multiple shipping methods to accommodate your needs: - Standard Shipping: Delivery typically within 5-7 business days - Express Shipping: Delivery typically within 2-3 business days - Overnight Shipping: Delivery typically within 1 business day - International Shipping: Delivery times vary by destination country All shipping methods are available at checkout, with costs calculated based on order weight, destination, and selected service level. 3. SHIPPING COSTS Shipping costs are calculated and displayed at checkout before you complete your purchase. We offer free standard shipping on orders exceeding $50 within the continental United States. Expedited shipping options are available at an additional cost. International shipping rates are determined by destination country and package weight. 4. PROCESSING TIME Orders are typically processed within 1-2 business days. Processing time does not include weekends or holidays. You will receive a confirmation email with tracking information once your order ships. During peak seasons, processing times may extend to 3 business days. 5. DELIVERY TIMEFRAMES Delivery timeframes begin after your order has been processed and shipped. Transit times are estimates and not guaranteed. Factors affecting delivery include weather conditions, carrier delays, customs clearance for international orders, and destination location. We are not responsible for delays caused by third-party carriers or circumstances beyond our control. 6. TRACKING INFORMATION Once your order ships, you will receive an email containing a tracking number and carrier information. You can use this tracking number to monitor your package's progress. Most carriers provide real-time tracking updates through their websites and mobile applications. 7. DELIVERY CONFIRMATION We require signatures for orders exceeding $500 in value or as required by carriers. Delivery confirmation is obtained from the shipping carrier. If no one is available to sign for a package, the carrier will typically leave a notice of attempted delivery. 8. LOST OR DAMAGED SHIPMENTS If your package arrives damaged, please contact our customer service team within 48 hours with photos of the damage. We will investigate and arrange for a replacement or refund. For lost packages, we file claims with the carrier after a package shows no movement for 30 days or is marked as undeliverable. 9. INTERNATIONAL SHIPPING We ship to most countries worldwide. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Delivery times for international orders vary significantly by destination and may take 10-30 business days. International packages require customs documentation and may experience delays during clearance. 10. CHANGE OF ADDRESS If you need to change your delivery address, contact us immediately after placing your order. We can only modify addresses before the package is picked up by the carrier. Once a package is in transit, address changes may not be possible. 11. PACKAGE HOLD REQUESTS You may request that a package be held at a carrier facility for pickup. Contact our customer service team with your tracking number and preferred pickup location. Pickup arrangements depend on carrier policies and location availability. 12. WEATHER AND FORCE MAJEURE During severe weather conditions or unforeseen circumstances, shipping carriers may suspend services in affected areas. We are not liable for delays resulting from weather events, natural disasters, or other force majeure circumstances beyond our control. 13. SIGNATURE REQUIREMENTS Some packages may require a signature upon delivery due to item value or carrier requirements. If you are unavailable to sign, the carrier will typically attempt redelivery or leave the package at a designated safe location if you've provided delivery instructions. 14. PACKAGE SECURITY We recommend having packages signed for or using delivery instructions to ensure secure placement. We are not responsible for packages left in unsecured locations or stolen after delivery has been completed. 15. RETURNS AND RETURN SHIPPING For information about our return policy and return shipping procedures, please refer to our Returns Policy. Most items can be returned within 30 days of delivery. Return shipping costs may be prepaid or deducted from your refund, depending on the reason for return. 16. BULK ORDERS For bulk or wholesale orders, please contact our sales team for special shipping quotes and arrangements. Bulk orders may have different processing and shipping timeframes. 17. HAZARDOUS MATERIALS Certain items may be classified as hazardous materials and subject to special shipping restrictions. These items can only be shipped via ground transportation and may incur additional fees. Hazardous materials cannot be shipped via air or international routes. 18. CARRIER SELECTION We partner with major shipping carriers including USPS, UPS, and FedEx. The carrier selected depends on package size, weight, destination, and shipping method chosen. We do not allow customer selection of specific carriers. 19. INSURANCE Packages are typically covered by carrier liability up to $100. For packages valued over $100, we recommend purchasing additional shipping insurance at checkout for full protection against loss or damage. 20. CONTACT US For shipping inquiries, please contact our customer service team at support@company.com or call 1-800-SHIPPING. We are available Monday through Friday, 9 AM to 6 PM EST, excluding holidays.